Making prescriptions as easy as possible

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

This online system shows you all your repeat medicine and dosage and you can choose the ones you need. Please contact us if you need help to access our online system.

You can also bring your request on a piece of paper to the surgery, Monday to Friday from 8am to 6.30pm

We do not take repeat prescription requests over the phone or email

Collecting your prescription 

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy. 
You can usually collect your prescription from the pharmacy up to two working days after you have ordered it. 
You can change your nominated pharmacy at any time:

• Using our online system: SystmOnline


• At your GP practice

• At any pharmacy that accepts repeat prescriptions

Asking questions about your prescription 

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription. 
The NHS website has information on how your medicine works, 
how and when to take it, possible side effects and answers to 
your common questions. 

Go to Medicines A to Z (

What is the Electronic Prescription Service?

For more detailed information, download the EPS patient information leaflet or watch this video.

Download the EPS patient information leaflet

Frequently asked questions

If you require a medication that is not on your repeat list, we will need to understand why you are requesting this so that we can check that it is appropriate and safe to prescribe. Therefore, please complete a PATCH with the reason for your one-off medication. We will either send the medication straight to your nominated pharmacy or we might ask you for more information. You will receive a response within 24 hours.

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Find out more about prescription charges (

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

A private prescription is not written on an official NHS prescription and so is not paid for by the NHS. A prescription is a legal document for which the doctor, who has issued and signed it, is responsible. A doctor you see privately is unable to issue an NHS prescription.
The cost of a private prescription is met wholly by the patient and is dictated by the cost of the medicine plus the pharmacists charge for supplying it. Our fee for issuing patients with a private prescription is £15.

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.