Once you submit your PATCH, it will be seen by a doctor, who will allocate a member of our clinical team to deal with your issue. This healthcare professional may call you or want to see you in person. Please state your preference and availability when you complete your PATCH.
Occasionally, with the information you provide, we may be able to directly send medication to your pharmacy, order tests or make referrals.
If we require more information from you, we may reply to your PATCH with more specific questions.

If you are struggling to use PATCHS, our reception team can help you create an account and guide you through completing your first PATCH.
If you do not have internet access, please ring us on 020 3370 1940 so that our reception team can support you by completing a PATCH for you.

At Lisson Grove Health Centre our staff work together to ensure that you are seen by the best healthcare professional for your problem.
Here at the practice, we have a great team of GPs, pharmacists, nurses and healthcare assistants. So that you are seen by the right professional as quickly as possible, it is important to understand what each member of the team can do.
What are pharmacists and what do they do?
Pharmacists are experts in the medication you take. For questions relating to your medication, they are the best people to speak to.

If you take multiple medications, you will be asked to have an annual medication check so that we can continue to safely prescribe these for you. Pharmacists also carry out annual health checks for certain conditions such as asthma or COPD. We also work closely with our local pharmacists who can provide quick advice and treatment for minor illnesses.

What are nurses and healthcare assistants and what do they do?
Nurses and healthcare assistants can carry out a wide range of services. These include vaccinations, injections, wound care and dressings, blood pressure monitoring, to name a few. Our senior nurses can also see you if you are experiencing minor symptoms, such as a cough or a cold.
If you have been diagnosed with several health conditions, or have an ongoing health concern, it may be more appropriate to see a GP.

Most importantly, the team at Lisson Grove Health Centre all work together with the aim of providing you the best possible care.
Our service endeavours to provide safe, efficient care by the most appropriate healthcare professional.

To cancel your appointment:
• use your NHS account (through the NHS website or NHS App)
• use our online system – SystmOne
• phone us on 020 3370 1940, Monday to Friday, from 8am to 6:30pm

If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment.

Please tell us:
• if there’s a specific doctor, nurse or other health professional you would prefer to respond;
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email;
• if you need an interpreter;
• if you have any other access or communication needs.

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, please contact us as soon as possible via the PATCHS system.

You can book an evening or weekend appointment in one of our Enhanced Access Hubs. Contact us online or via telephone to make an appointment.

Details of the hubs are below:

South Westminster Centre for Health

St Georges House, 82 Vincent Square, London, SW1P 2PF (nearest tube: Pimlico)

6.30-8pm on weekdays and 9am-4pm on Saturdays

The Connaught Square Practice

41 Connaught Square, St George’s Fields, London, W2 2HL (nearest tube: Marble Arch) 6.30-8pm on weekdays and 10am-5pm on Saturday

A remote telephone clinic also operates during weekdays 6.30pm-8pm and 9am-5pm on Saturdays.

Find out more here

Patients contacting us with acute medical needs can now be referred to five Additional Access hubs. It means that the patient will have a face-to-face appointment on the same or next day (depending on booking time).

These hubs take place in different GP Practices across your local area, including our Practice: Paddington Green Health Centre, Lisson Grove Health Centre, St Johns Wood Medical Practice, Marylebone Health Centre and the South Westminster Centre. Patients will be seen by a GP or Advanced Nurse Practitioner.

Appointments will be triaged by our team based on need via the usual methods for booking an appointment. You do not have to accept an appointment at one of the Additional Access hubs.

Learn more about them here