Practice Complaints Policy V6
If you are unhappy with any aspect of your care or the service we provide, you can ask to speak with the Complaints Manager, Dr Katrina Humphreys. Our complaints officers are here to assist you. They will explain the complaints procedure to you and make sure that your concerns are dealt with promptly.
Other Options
If you feel that you can not raise your concern with us, or you are dissatisfied with the response received from us, you can contact NHS Advocacy Service, who supports patients in making a compliant. You can call the advocacy service on:
0300 330 5454
nhscomplaints@voiceability.org
The Ombudsman
As a last resort, if you are not happy with the response from the practice, you can refer your complaint to the Parliamentary and Health Service Ombudsman who investigates complaints about the NHS in England.You can call the Ombudsman’s complaints helpline on:
0345 015 4033
Or you can write to them at:
The Parliamentary Health Service OmbudsmanMillbank Tower,
Millbank,London,SW1P 4QP
More information can be found on their website: http://www.ombudsman.org.uk
All complaints are treated in the strictest confidence. Making a complaint will not affect your treatment or care.
COMMENTS
IF YOU FEEL YOU WOULD LIKE TO MAKE A COMMENT ABOUT THE PRACTICE, OR THE SERVICES WE PROVIDE, PLEASE USE OUR:
‘HAVE YOUR SAY’
Should you wish to discuss any part of this document with the Complaints Manager Dr Katrina Humphreys, please ask the Receptionist to arrange this for you.
ADDRESS
Gateforth Street
LONDON
NW8 8EG
Phone: 020 3370 1940
Email: lissongrovehc@nhs.net
Website: www.lissongrovehealthcentre.co.uk
Complaints Officers:
Marina Silivask
Hayat Mahmoudi
Complaints Manager:
Dr Katrina Humphreys
