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WE DO NOT BOOK APPOINTMENTS FOR PODIATRY OR PHYSIOTHERAPY AT LISSON GROVE HEALTH CENTRE. PLEASE CALL 020 7563 6100 BETWEEN 9am & 5pm

Complaints Leaflet

Comments, Suggestions & Complaints

We offer a practice complaints procedure to deal with comments, suggestions and complaints about the services we provide. Any of our staff will give you further information. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur. In the first instance, complaints should be directed to the Practice Manager.

If you are unhappy at the outcome of your complaint, you can also contact or report your complaint to: 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. 

Contact Details for the Ombudsman:

Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

You can visit their website at: http://www.ombudsman.org.uk/

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.

Practice Complaints Policy 2015

 
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