The Friends and Family Test – a NHS ENGLAND Initiative
What is the Friends and Family Test?
The NHS has asked all providers to provide patients with the opportunity to provide feedback, following their treatment. This is known as the Friends and Family Test (FFT).
The FFT consists of two questions:
- A statutory question “…would you recommend Lisson Grove Health Centre to your friends and family.” to which the answers vary from “Extremely likely” through to “Extremely unlikely”.
- Each Practice can determine the second question – we have chosen
Thanks for answering the FTT question. Could you please state the reason for your response?
By 1 December 2014, all GP practices must offer these two questions to patients, following every episode of treatment. They then need to collate and analyse the data, report the summaries to NHS England and then look at the comments for common themes to make service improvements. NHS England will then publish the FFT score on a national website that is public.
How will we do this?
From 1 December 2014 if you visit our GP practice, or we have your mobile phone number or an email address, you will be asked whether, or not. you would recommend our practice to your family and friends if they need similar treatment or care.
NHS Friends and Family Test is a quick and simple way of collecting patient feedback to improve services.
The information will give our GP practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help us to make improvements and improve the experience for our patients.
The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences. For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily.
We now have the results for the Friends and Family test for August 2015
7 patients responded:
4 Extremely likey to recommend
1 Neither likely or unlikely
0 Uxtremely unlikely
0 No comment
We had several comments, please see below:-
'Doctors are very helpful'
'Because the people here are really nice and helpful and they make you feel welcome'
'Service is average'
'The reception service needs more help to the patients'