Accessibility statement for Lisson Grove Medical Centre

This accessibility statement applies to https://lissongrovehealthcentre.co.uk/

This website is run by Healthcare Central London. We want as many people as possible to be able to use this website. For example, that means you should be able to:

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Healthcare Central London on 020 7535 8300 or hcl.corporate@nhs.net

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in seven working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Healthcare Central London is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) [2.1 or 2.2] AA standard.

This website is partially compliant with the [Web Content Accessibility Guidelines version 2.1 AA standard or Web Content Accessibility Guidelines version 2.2 AA standard], due to ‘the non-compliances’ listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.2 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by August 2024. When we publish new content we’ll make sure our use of images meets accessibility standards.

Some of the frequently asked questions sections cannot be used via keyboard access. We plan to update this by December 2024.

Some buttons are not descriptive enough. We plan to update this by June 2024.

Some background colours have a poor contrast. We plan to update this by June 2024.

Some heading elements are not in consequential order. We plan to update this by June 2024.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 26th March 2024.

This website was last tested on 26th March 2024 against the WCAG [2.1 or 2.2] AA standard.

The test was carried out by Healthcare Central London. The most viewed pages were tested using automated testing tools by our website team.